Condition guidelines

Assigning the correct condition to each product you list on Sizzle is the first step toward providing a great customer experience. It's important to make a careful assessment of your product before specifying its condition.

For information about selecting a condition for your product, see Selecting Conditions.

General condition guidelines

The following guidelines apply to all product categories unless otherwise indicated in the Category-Specific Condition Guidelines:

Note: Refurbished, Used – Good, and Used – Acceptable can be used only where noted as acceptable in the category-specific condition guidelines.

New:

Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.

Refurbished:

Use only if noted in the Category-Specific Condition Guidelines. A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer's or refurbisher's warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as remanufactured.

Used - Like New:

An apparently untouched item in perfect condition. Original protective wrapping may be missing, but the original packaging is intact and pristine. Thereare absolutely no signs of wear on the item or its packaging. Instructions are included. Item is suitable for presenting as a gift.

Used - Very Good:

Use only if noted in the Category-Specific Condition Guidelines. The item shows wear from consistent use, but it remains in good condition and works perfectly. It may be marked, have identifying markings on it, or show other signs of previous use.

New:

Used - Acceptable:

Use only if noted in the Category-Specific Condition Guidelines. The item is fairly worn but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use.

Unacceptable and prohibited items

Items in any of the following conditions are unacceptable for listing on Sizzle:

Item does not work perfectly in every regard.
Item is not clean, including signs of mold, heavy staining, or corrosion.
Item is damaged in a way that renders it difficult to use.
Item is missing essential accompanying material or parts. (This does not necessarily include instructions.)
Item requires repair or service.
Item was not created by the original manufacturer or copyright holder. This includes copies, counterfeits, replicas, and imitations.
Item was originally distributed as a promotional copy, promotional bundle, product sample, or advance reading copy. This includes uncorrected proofs of in-print or not-yet- published books.
Any aspect of the item is obscured and not able to be read or viewed because of markings, stickers, or other damage.
Item has passed the expiration date (includes "best by" and "sell by" dates), has an unacceptable portion of its shelf life remaining, or has had the expiration date removed or tampered with.
Item is prohibited for sale on Sizzle.

For more information about prohibited products, see Restricted Products.

Only full retail versions of software may be sold on Sizzle. See Software & Computer Games for a list of software products that are prohibited for sale on Sizzle.

Category-specific condition guidelines

The following category-specific condition guidelines should be used as indicated in addition to or in place of the General Condition Guidelines.

New and Used

Collectibles

Watches

All watches must be listed in New condition only.
You may not sell used products in this category.
All watches must come in their original packaging, including all original packaging materials and instruction manuals.
To ensure that customers are able to buy with confidence from all sellers on Sizzle, sellers must be pre-approved to sell products in the Watches category. For more information see Categories Requiring Approval.

Books -- New and Used

In addition to the general condition guidelines, apply the following guidelines to new and used books:

New: Just like it sounds. A brand-new, unused, unread copy in perfectcondition. The dust cover and original protective wrapping, if any, are intact. All supplementary materials are included and all access codes for electronic material, if applicable, are valid and/or in working condition. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
Used - Like New: Dust cover is intact, with no nicks or tears. Spine has nosigns of creasing. Pages are clean and not marred by notes or folds of any kind. May contain remainder marks on outside edges, which should be noted in listing comments.
Used - Very Good: Pages and dust cover are intact and not marred by notes or highlighting. The spine is undamaged.
Used - Good: All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels.
Used - Acceptable: All pages and the cover are intact, but the dust cover may be missing. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable.
Unacceptable: Has missing pages and obscured or unreadable text. We also do not permit the sale of advance reading copies, including uncorrected proofs, of in-print or not-yet- published books.

Books -- Collectible

To ensure that customers are able to buy with confidence from all sellers on Sizzle, sellers listing in the Collectible Books category must be pre- approved. For more information, see Collectible Books.

To be considered collectible, a book should be unique in a way that could reasonably be assumed to increase the book's value to a collector:

First editions and first printings
Signed, inscribed, or scarce copies
Advance reading copies and uncorrected proofs of out-of- print books

Collectible books do not include the following:

Uncorrected proofs of in-print or not-yet-published books
Former library books
Remaindered books
Book club editions

The General Condition Guidelines do not apply to collectible books. Use the following condition types for Collectible Books:

Collectible - Like New: All pages and the cover are intact. The dust jacket is intact, if applicable, with no noticeable or very tiny nicks or flaws. Spine has no signs of creasing. Book may have very small but virtually unnoticeable flaws. List items in Fine condition as Like New. Include condition details in the listing comments.
Collectible - Very Good: Pages are intact and not marred by notes or highlighting. Spine shows no sign of creasing. Dust jacket, if applicable, shows signs of some rubbing or chipping. List items in Near Fine condition as Very Good. Include condition details in the listin comments.
Collectible - Good: All pages and the cover are intact, including the dust jacket, if applicable. Spine may show signs of wear. Generally, books in Good condition are not considered to be collectible grade.
Collectible - Acceptable: A readable copy showing significant wear. Dust jacket may be missing. For all but the rarest items, books in Acceptable condition are not considered to be collectible grade.

Camera & Photo Electronics & Photo, PC

You may be required to obtain approval to list certain products in the Electronics category. For more information, see Categories Requiring Approval.

In addition to the General Condition Guidelines, apply the following guidelines to Camera & Photo:

New: The original manufacturer's warranty, if any, must apply. Unless otherwise specified, all new camera and photo items are assumed to be in full retail packaging. Bulk, plain white box, or other types of packaging are not allowed unless specifically called out in the product title.
Refurbished: You may use Refurbished in this category. See the General Condition Guidelines for details.
Used - Like New: An apparently untouched item in perfect condition. On the 1 to 10 point used-equipment scale, this item must be a 10.
Used - Very Good: On the 1 to 10 point used-equipment scale, this item must be a 9 or better.
Used - Good: On the 1 to 10 point used- equipment scale, this item must be an 8or better.
Used - Acceptable: On the 1 to 10 point used-equipment scale, this item must be a 7 or better.
Unacceptable: On the 1 to 10 point used-equipment scale, a 6 or lower is Unacceptable.

See Selling International Camera & Photo Products for specific listing policies on international version products.

Cell Phones & Accessories

For more information on listing products in this category, see Selling Cell Phones & Accessories.

Before shipping a used or refurbished cell phone to a buyer, you must do the following:

Cancel the existing account associated with the phone.
Remove the SIM card from the phone, if present.
Clear the phone's memory and restore the default settings.

In addition to the General Condition Guidelines, apply the following guidelines to Cell Phones & Accessories:

New: The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the condition comments.
Refurbished: You may sell Refurbished in this category. See the General Condition Guidelines for details.
Used - Like New: The original packaging and all original accessories are intact. There are absolutely no signs of wear on the item or its packaging.
Used - Very Good: Some signs of wear and tear are visible.
Used - Good: The item shows wear from consistent use, but it remains in good condition and works perfectly.
Used - Acceptable: Signs of wear can include aesthetic issues such as scratches, dents, and worn corners.

Personal Computers

Before selling a computer on Sizzle, you must restore the computer's hard drive and any software on it to its original state in one of the following ways:

Use the Restore discs included with the computer.
Reformat the computer's hard drive and reinstall the original software.

Include in your shipment any documentation provided with the computer itself and any software installed on the computer.

You must comply with the terms of any software licenses or other agreements governing any software on the computer. This includes any restrictions on transferring software or retaining copies of any software.

In addition to the General Condition Guidelines, apply the following guidelines to Computers:

Refurbished: You may sell Refurbished in this category. See the General Condition Guidelines for details.
Used - Like New: The original packaging and software are intact.
Used - Acceptable: The box and nonessential instructions may be missing or damaged. Discs for installed software are included.

Consumer Electronics

You may be required to obtain approval to list certain products in the Electronics category. For more information, see Categories Requiring Approval.

In addition to the General Condition Guidelines, apply the following guidelines to Electronics:

Refurbished: You may sell Refurbished in this category. See the General Condition Guidelines for details.

Home & Garden

In addition to the General Condition Guidelines, apply the following guidelines to Home & Garden:

Refurbished: You may sell Refurbished in this category. See the General Condition Guidelines for details.

Industrial & Scientific

Industrial & Scientific products may be listed as New, New – Open Box, Refurbished, Used – Like New, Used – Very Good, Used – Good, or Used – Acceptable.

Ink and Toner Cartridges

Note: Sizzle prohibits sellers from listing ink and toner cartridges in Refurbished or Used condition.

All ink and toner cartridges should be listed as New, with "Remanufactured," "Compatible," or "Refilled" in the Title field.

Music -- New and Used

Music formats include vinyl, magnetic tape, and disc.

If you are listing a club edition against the detail page for the standard edition, use the listing comments to indicate that your item is a club edition. For more about listing club editions, see the exception under Matching product offers inaccurately in Prohibited Seller Activities and Actions.

CDs and cassettes must be sold with a protective jewel or cassette case. You may substitute newer packaging when a jewel or cassette case is damaged, but you may not substitute copied cover art or liner notes for the originals.

In addition to the general condition guidelines, the following guidelines apply to new and used music:

New: A brand-new, unused, unopened CD or cassette in perfect condition.
Used - Like New: The jewel case, cassette case, or album cover has no scratches or scuffing. Cover art, liner notes, and inclusions are in perfect condition. The product itself is unmarked with no sign of wear. Packaging may have a remainder cut-out, which should be noted in the listin
Used - Good: The CD or cassette plays perfectly but has clear signs of wear. The product or its packaging may have identifying markings from its owner.
Used - Acceptable: The CD or cassette plays perfectly but is otherwise the worse for wear. Packaging and inclusions may be damaged, marked, or missing. Note any missing elements in the listing comments section.

Music - Collectible

To be considered collectible, the item should be unique in a way that increases value for a collector:

Signed, inscribed, or scarce
Unique characteristics such as special pressings, unusual aesthetics (colored vinyl), or limited edition packaging

Seller comments for collectible music should include the following:

Further detail on condition or completeness of item and packaging
Notes about the presence of signatures, inscriptions, or other personalization

Musical Instruments

In addition to the General Condition Guidelines, apply the following guidelines to Musical Instruments:

Refurbished: You may sell Refurbished in this category. See the General Condition Guidelines for details.

Outdoors

In addition to the General Condition Guidelines, apply the following guidelines to Outdoor Living:

Outdoors

In addition to the General Condition Guidelines, apply the following guidelines to Outdoor Living:

Refurbished: You may sell Refurbished in this category. See the General Condition Guidelines for details.

Office Products

In addition to the General Condition Guidelines, apply the following guidelines to Office Products:

Refurbished: You may sell Refurbished in this category. See the General Condition Guidelines for details.

Toys & Baby

Toys and game products may be listed in New or Collectible condition only.
Baby products may be listed in New condition only.

Software & Computer Games

You may be required to obtain approval to list certain products in the Software & Computer Games categories. To submit a request to sell restricted products in Software & Computer Games, please contact us.

Only full retail versions of software may be sold on Sizzle. The following types of software are prohibited for sale:

Copied or duplicated software, in any format
OEM software
Back-up copies
Fulfillment software
Promotional software
Beta (pre-release) copies
Unauthorized freeware or shareware
Academic software requiring pre-purchase verification

Note: All products in Software & Games with the condition type Used will be listed as Open Box.

New: Includes the original Universal Product Code (UPC).
Open Box - Like New: The box and jewel case are pristine, with no signs of wear. UPC should be visible.
Open Box - Good: Original UPC should be visible.
Open Box - Acceptable: Original UPC, the original jewel case, or both are missing.
Unacceptable: See the list of prohibited software and computer games earlier in this section.

For more information about listing software for sale on Sizzle, see Selling Software.

Toys & Games -- Collectible

Collectible toys and games must be rare, exclusive, one-of- a-kind, or otherwise unique.

Note: The General Condition Guidelines do not apply to Collectible Toys & Games.

Use the following condition types for Collectible Toys & Games:

Collectible - Like New: An apparently untouched item in perfect condition. The original protective wrapping, if any, may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
Collectible - Very Good: A well-cared- for item that has seen limited use but remains in great condition. Item and instructions are complete and undamaged but may show some signs of wear.
Collectible - Good: Item shows wear from consistent use, but it remains in good condition. The original instructions are included and in acceptable condition. The item may be marked, identified, or show other signs of previous use. The item works perfectly and is in good shape overall.

Video, DVD & Blu-ray Discs -- New and Used

Rental DVD and Blu-ray discs are only permitted for sale on Sizzle in Used condition. If you are listing a rental DVD or Blu-ray disc edition against the detail page for the standard edition, use the listing comments to indicate that your item is a rental edition. For more information about listing rental editions, see the exception under Matching product offerings inaccurately in Prohibited Seller Activities and Actions.

In addition to the General Condition Guidelines, apply the following guidelines to used video, DVD & Blu-ray discs:

Used - Like New: Any codes for digital copies or downloadable content must be included and unused.
Used - Acceptable: A product with extensive external signs of wear, but one that continues to play perfectly. The box or jewel case may be damaged. The cover art, liner notes, or other inclusions may be marked, or one or all of these items may be missing. The seller must znote any missing inclusions in their listing comments. Combination sets may not be listed with missing discs. If a digital copy is missing, this should be noted in the condition notes. Products must be sold with a protective jewel case or box. Sellers may substitute newer packaging when a jewel case or box is damaged, but they may not substitute copied cover art or liner notes for the originals. The video, disc, or packaging may have identifying markings from its owner.

Tools & Hardware

In addition to the General Condition Guidelines, the Tools & Hardware category accepts the following condition types:

Refurbished*
Used - Good
Used - Acceptable

*Before listing a product as refurbished, see Reconditioned Tools Guidelines.

Video, DVD & Blu-ray Discs -- Collectible

To be considered collectible, the item should be unique in a way that increases value for a collector:

Signed or inscribed
Scarce

Seller comments for collectible media may include the following:

Further detail on condition or completeness of item and packaging
Presence of signatures, inscriptions, or other personalization

Video Games

You may be required to obtain approval to list certain products in the Video Games category. For more information, see Categories Requiring Approval.

Note: Unless otherwise specified, all video game items sold on Sizzle.network are assumed to be U.S. market products.

In addition to the General Condition Guidelines, apply the following guidelines to Video Games:

New: Unless specified in the product title, all new video game items are assumed to be in full retail packaging. Bulk, plain white box, or other types of packaging are not allowed unless specifically called out in the product title.
Used - Like New: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
Used - Very Good: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
Used - Good: Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
Used - Acceptable: You must note whether the box or instructions are missing in the condition notes field. Activation codes for bonus online content may be missing or expired. Product may not include downloadable content.
Unacceptable: Video games without essential accompanying material are not permitted. This does not necessarily include the box or instructions.