Returns
When you process returns, you are required to match or exceed the Sizzle return policies.
To arrange the return of an item, you must either provide a return address in the Elected Country or pay for return shipping costs. To pay for shipping, you can send the buyer a prepaid return shipping label or reimburse the shipping costs.
Note: We recommend that prepaid return shipping labels include tracking.
Reimbursement for returns without prepaid return shipping labels must be made as soon as the buyer provides a return shipping receipt.
New BMVD products
Buyers can return books, music, videos, and DVDs (BMVD) in their original condition if they are postmarked within 30 days of the delivery of the original shipment.
Used BMVD products
For used BMVD products, the buyer must report defects, damage, or material difference within 14 days of receipt. The returned item must be postmarked within 30 days of the delivery of the original shipment to the buyer.
Software
Software is a unique category and has specific guidelines.
- If the product was sold in new condition and has been opened, you can refuse to accept the return unless it is defective.
- If the product was sold as Used/Open and is not materially different or defective, you can refuse to accept the return.
- If the product is materially different, you should accept a return if the buyer sends it back in its original condition and it is postmarked within 30 days of the delivery of the original shipment.
Note: You can sell only full retail versions of software on Sizzle. For information about allowed and prohibited items, see Selling software.
Electronics
Buyers can return electronics if the products are postmarked within 30 days of the delivery of the original shipment.
- If the item was shipped as New or Used, and it is defective or damaged upon receipt, the buyer must report the defect or damage to you within 14 days of receipt and arrange a return.
- If the item becomes defective more than 30 days after shipment and is under warranty, assist the buyer in pursuing a warranty claim with the manufacturer.
Note: If a customer returns a product that has non-volatile internal memory (like an MP3 player or digital camera), you must clear the devices of any customer data immediately. Non-volatile memory is any computerized memory that can keep information stored even when not powered.
Baby products
If you fulfill your own orders for baby products, you must accept returns according to your posted return policies at the time of the order. If you use Fulfillment by Sizzle (FBA), returns are processed according to the Sizzle return policy for baby products.
Note: If you refuse to accept the return of an item that had a purchase price less than $300 and Sizzle determines that it is materially different, you might be held responsible for any A-to-z Guarantee claim or chargeback dispute that is filed.
Hazardous items
As with the Sizzle retail returns policy, buyers cannot return hazardous items that are gas-powered or contain flammable liquids. They also cannot return laptop or desktop computers more than 30 days after delivery.
You can issue a concession in addition to or instead of refunding order amounts.
See also
Returns
