About Our Returns Policies

Sizzle.shop and most sellers on Sizzle.shop offer returns for items within 30 days of receipt of shipment. Some Sizzle Merchants have very specific return policies. Please always read the Sizzle Merchant’s return policy before making a purchase.

Table of Contents

Sizzle.shop Return Policy

Items purchased within Sizzle.shop, including Warehouse Deals, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Sizzle Merchant Return Policy

When you order from your Sizzle Merchant, your return will be sent back to the Sizzle Merchant. While most Sizzle Merchants offer a returns policy equivalent to Sizzle.shop's, some seller returns policies may vary. You can view the Seller's return policy before you purchase an item by viewing the Returns and Refunds Policy section of the Seller's profile page.

Sizzle Merchants must either provide a return address within the United States, provide a pre-paid return label, or offer a full refund without requesting the item be returned.

If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued over $35 must be returned to the seller with a trackable shipping service. For items below $35, we suggest USPS delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, you may not receive a refund from the Sizzle Merchant.

Sizzle Requires These Acceptable Conditions For Return From All Sizzle Merchants:

Automotive Items

If you have purchased an automotive item that is defective and is covered by a manufacturer’s published warranty, the Sizzle Merchant will either replace the item or refund the cost of the item for the life of the published warranty.

Baby Items

Baby items (excluding clothing sizes 0-24 months) can be returned within 30 days of receipt of shipment. Note: Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.

Collectibles (Sports & Entertainment)

Collectible items with a value of $35 or more should be returned using a trackable method. Items with a value more than $100, must also be insured.
All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
Any items returned without original documentation will be rejected.
Before shipping a return, photograph the item for your records.

Collectible Coins

You must contact the Sizzle Merchant within 14 days of receipt to request return information. Your return must then be postmarked within 30 days of the date you received the item.
Items with a value of $35 or more should be returned using a trackable shipping method.
Before shipping a return, photograph the item for your records.
Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation.
Returns without the original packaging and documentation will be rejected.
Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.

Computers (laptops & desktops)

New desktop, laptops or tablets that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.
The Sizzle Merchant may test computers that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
New, used, and refurbished products purchased from Sizzle Merchants are subject to the returns policy of the individual Sizzle Merchant.

Digital Products

Unless otherwise specified, games, and software downloads are not returnable after purchase.

Fine Art

Fine Art items with a value of $35 or more must be returned using a trackable shipping method. Items with a value more than $100 must also be insured.
All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
Any Fine Art item returned without original documentation will be rejected.
Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return.
Before sending a Fine Art return, photograph the item for your records.

Gift Cards

Gift Cards are not returnable after purchase (except as required by law).

Handmade at Sizzle

Returns on custom, handmade products that have had different customization options, including any configurations, inscriptions, or designs (such as engravings, stamps, monograms, embroidery, embossing, etching or carving) are as follows:

You must notify the Sizzle Merchant within 14 days of receipt.
Due to personal configuration, inscription, or design on these products, the Sizzle Merchant is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Sizzle A-to-Z Guarantee.
All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Products without all applicable tags are not acceptable for return.

Hazardous Materials

Hazardous materials, including flammable liquids or gases are not returnable.
Contact the manufacturer directly for service, warranty, return, and refund information.

Jewelry & Watches

Jewelry and watch items with a value of $35 or more should be returned using a trackable shipping method.
All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
Any items returned without original documentation will be rejected.
Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

Live Plants or Insects

Fresh flowers, live indoor plants or insects are not returnable to Sizzle Merchants, but may be refundable.

Pet Food

Pet food and similar products are not returnable to Sizzle Merchants, but may be refundable.

Grocery and Wine

Grocery items and wine are not returnable to Sizzle Merchants but may be refunded.
While most wine is not returnable, contact the seller to learn more about their return policy.

Pre-Paid Phone or Game Cards

Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc) are not returnable to Sizzle Merchants.

Televisions

Returns for televisions shipped without Enhanced Delivery should be in new and unopened condition.
To return a television shipped with Enhanced Delivery, the item should be in like-new condition. When the carrier comes to pick up the television, they will bring their own packaging materials.

Tickets

Theme park tickets are not returnable after purchase.

Wedding Registry Items

We're proud of our products. If you don't love them, Sizzle Merchants are happy to give you a full refund up to 30 days after you receive the product.

Customized Products

For items with customization options, including any product configurations, image personalization, text inscriptions, or designs (such as engravings, monograms, embroidery, or embossing):

You must notify the Sizzle Merchant within 14 days of receipt.
If the item contains personal configuration, inscription, or design on these products, the Sizzle Merchant is not required to accept returns or exchanges unless the products are damaged or defective upon arrival.
If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the Sizzle Merchant, you are protected per the Sizzle A-to-Z Guarantee.
All product packaging (such as boxes) must be returned with the item.